At Cropselection, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, which is why we offer a flexible return and exchange policy. Here are the details:
- Eligibility for Returns and Exchanges
Items are eligible for return or exchange within 30 days of delivery, provided they meet the following conditions:- The items must be unused and in the same condition as when you received them.
- The items must be in their original packaging.
- Customized items, intimate items, and perishable goods are excluded from this policy.
- Initiating a Return or Exchange
To start the return or exchange process, please contact us at [Insert Contact Information] with your order number and reason for return/exchange. Our customer service team will guide you through the next steps. - Shipping for Returns and Exchanges
- Returns: You will be responsible for covering the shipping costs for returning the item(s). Shipping costs are non-refundable.
- Exchanges: If you are exchanging an item for a different one, you will need to cover the cost of shipping the new item to you.
- Processing Time
Once we receive your returned item, we will inspect it and notify you about the status of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. - Refunds
Refunds will be issued for the purchase price of the returned items, excluding any original shipping charges. Refunds can take up to 10 business days to reflect in your account, depending on your bank or credit card company. - Damaged or Incorrect Items
If you received a damaged item or the wrong item, please contact us immediately at [Insert Contact Information] so we can arrange for a replacement or a full refund, including shipping costs. - Final Sale Items
Certain items cannot be returned or exchanged. This includes sale items, gift cards, and some health and personal care goods. Please check your order carefully before finalizing your purchase. - Exceptions
Due to hygiene reasons, we do not accept returns or exchanges for swimwear, underwear, and other intimate apparel unless they are faulty.
By using our website and making a purchase, you agree to our Return and Exchange Policy as part of our Terms of Service.
If you have any questions about this policy or your specific situation, please feel free to contact us at [email protected]
We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.